Product Warranty Information

PRODUCT	CUSTOMER WARRANTY
Master Instruments manufactured Shunts	12 months from date of purchase
Master Instruments manufactured Analogue Meters	12 months from date of purchase
Master Instruments manufactured Test Equipment	12 months from date of purchase
Camille Bauer Control Equipment	12 months from date of purchase
Lutron Meters & Test Equipment	6 months from date of purchase
Battery Chargers & Testers (consumer)	6 months from date of purchase
Battery Analyser UBA4	24 months from date of purchase
Battery Chargers Specialised & Custom	12 months from date of purchase
Battery Holders & Parts	12 months from date of purchase
Camcorder, Minidisc & Digital Still	12 months from date of purchase
Cordless Drill & Power Tool	6 months from date of purchase
Cordless Phone	12 months from date of purchase
Emergency Lighting	12 months from date of purchase
Hobby	No warranty other than manufacture & workmanship due to common use outside manufacturers specifications
Laptop	12 months from date of purchase
Lithium cylindrical & button	12 months from date of purchase
Lithium Thoinyl Chloride	12 months from date of purchase
Lithium-Ion Polymer	6 months from date of purchase
Lithium-Ion	6 months from date of purchase
Medical (Other than SLA Type)	12 months from date of purchase
Mercury Oxide	6 months from date of purchase
Nicad (NiCd)	12 months from date of purchase
NiMH button cell	12 months from date of purchase
NiMH cylindrical	12 months from date of purchase
Power Products	12 months from date of purchase
Sealed Lead Batteries (Panasonic)	18 months from production date on battery or 12 months from date of purchase
Sealed Lead Batteries (Other)	6 months from date of purchase
Silver Oxide	6 months from date of purchase
Two-Way (Communications) & Pager	12 months from date of purchase
Zinc-Air	6 months from date of purchase

Warranty Eligibility

Due to the high cost of labour & equipment used for checking warranty eligibility a $20.00 surcharge will be charged for goods returned as faulty yet found to be in good working order. All tests conducted by the supplier on goods returned are to internationally recognised standards. Testing procedures outside of these standards conducted by the returnee of goods will not be recognised as the goods being faulty. Goods found to be not covered by warranty will be returned with this surcharge and at the customers cost. Shipping and Handling chargers are not covered by warranty and are to be borne by the customer.

Upon returning goods we require that a letter containing as comprehensive as possible advice is given as to the nature of the suspected fault of the product accompanies returned goods. When returning goods please include a copy of the invoice noting when the goods were received. Please circle the returned item/s and write a quantity. Please address all such returns to the Returned Goods Department as follows:

Globe Battery Sales & Service
(Attn: Internet Sales)
7 Davies Road
Padstow NSW 2211
AUSTRALIA

We reserve the right not to accept return of goods when they are:

Specifically manufactured at the customers request (i.e. custom made).

Specially ordered in on the customers behalf (i.e. Indent products).

Goods that have been in the customer's possession for a reasonable time and are requested by the customer to be returned to us after such time has elapsed that the goods are out of warranty, near or past their expiry date. Goods that have been damaged or had packaging damaged or removed.

Important things to note:

Soldering directly to cells or batteries voids warranty.

Inappropriate usage voids warranty.

Usage outside of the manufacturer's specifications voids warranty.

A flat, or dead, battery is not a claim.

Warranty does not cover shipping costs to/from Globe Batteries.

Warranty processing may take a few weeks.